Since we reported Nokia's battery recall and what customers can do as remedy, there have been dozens of posts asking us to check if certain batteries are faulty, or whether we can have them replaced.
This article is intended to put all those concerns to rest...
While we've said that customers with mobile phones with faulty batteries can go to the nearest Nokia Care center and have them replaced, there are still doubts as to how to establish whether the battery in one's phone is faulty or not?
As per Nokia's product advisory issued earlier this week, the recall applies to batteries used in the following models: Nokia 1100, Nokia 1100c, Nokia 1101, Nokia 1108, Nokia 1110, Nokia 1112, Nokia 1255, Nokia 1315, Nokia 1600, Nokia 2112, Nokia 2118, Nokia 2255, Nokia 2272, Nokia 2275, Nokia 2300, Nokia 2300c, Nokia 2310, Nokia 2355, Nokia 2600, Nokia 2610, Nokia 2610b, Nokia 2626, Nokia 3100, Nokia 3105, Nokia 3120, Nokia 3125, Nokia 6030, Nokia 6085, Nokia 6086, Nokia 6108, Nokia 6175i, Nokia 6178i, Nokia 6230, Nokia 6230i, Nokia 6270, Nokia 6600, Nokia 6620, Nokia 6630, Nokia 6631, Nokia 6670, Nokia 6680, Nokia 6681, Nokia 6682, Nokia 6820, Nokia 6822, Nokia 7610, Nokia N70, Nokia N71, Nokia N72, Nokia N91, Nokia E50, and Nokia E60.
Accessories such as the Nokia Wireless GPS Module LD-1W and the Wireless GPS Module LD-3W also come under the purview of the recall.
An even simpler way to figure out is to switch off one's mobile device, and check for 'BL-5C' printed on the front of the battery.
If 'BL-5C' does appear, check the back of the battery. The top will have a Nokia mark, while the bottom will have a 26-character battery identification number.
Enter that number in the field provided at the bottom of the page on: Nokia Product Advisory. Hit submit, and wait to be advised whether your battery needs a replacement or not.
If a replacement is indeed required, you can apply online and get a replacement couriered within 48 hours. The other option is to visit the nearest Nokia Care center and have the battery replaced on the spot.
As per the latest reports however, Nokia India has set-up a helpline at 080-30303838 as also an SMS facility to help customers identify defective BL-5C batteries and replace them if required.
Customers can either call 080-30303838 and give the 26-character battery identification number or SMS "BT
Else, they can log on to www.nokia.co.in and enter the 26-character battery identification number as we've simplified above.
And for all those harrowed customers who've reportedly been frantically doing the rounds of Nokia showrooms asking about the battery recall, Devinder Kishore, director of Nokia India, assures that customers need not go to a Nokia authorised shop as they can either log on to the Nokia Web site, or SMS Nokia at 5555.
Kishore says if customers' batteries are found faulty, they will be replaced within 10 days -- with replacements delivered at customers' doorsteps.
Meanwhile, none of the 100-odd complaints of overheating have been from India, Kishore confirms.
Saturday, August 18, 2007
Nokia Steps in to Help Customers!
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Has your phone been affected?
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